betjiili
Privacy Policy

1. Information We Collect

betjiili collects personal data from you in several ways: directly when you register an account or contact support, automatically when you use our platform, and from third parties such as payment processors and identity verification services.

1.1 Information You Provide Directly

When you register a betjiili account, make a deposit or withdrawal, submit a support request, or interact with our promotional offers, you may provide the following categories of personal data:

• Identity Data: Full legal name, date of birth, national identity card (NID) number or passport number.
• Contact Data: Mobile phone number (Bangladesh-registered), email address, and physical address (city/district level).
• Financial Data: Mobile financial service account references (bKash, Nagad, Rocket, Upay wallet numbers), bank account identifiers used for withdrawals, and records of all deposits and withdrawals processed through your betjiili account.
• Verification Documents: Copies of government-issued photo identification (NID card, passport), selfie photographs submitted during KYC verification, and supporting address evidence where required.
• Communications Data: The content of messages you send to our support team via email or live chat.

1.2 Information Collected Automatically

When you access and use betjiili, our systems automatically record certain technical and behavioural data about your session. This data is collected to ensure platform security, improve service performance, and detect fraudulent activity:

• Device & Technical Data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features accessed, games played, bet history, session start and end times, click patterns, and navigation paths through the platform.
• Location Data: Approximate geographic location derived from your IP address. betjiili does not collect GPS-precise location data.
• Log Data: Server logs recording access requests, error events, and transaction activity associated with your account for security and audit purposes.

1.3 Information from Third Parties

betjiili may receive personal data about you from the following third-party sources in the course of operating the platform:

• Payment Processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, and partner banks — including transaction reference numbers, timestamps, and amounts — to reconcile deposits and withdrawals.
• Identity Verification Services: Confirmation of identity and age verification outcomes from KYC service providers, where third-party verification is used to support our internal review process.
• Fraud Prevention Partners: Risk signals and device fingerprinting data from fraud detection services that help betjiili identify and prevent account takeover and payment fraud.

2. How We Use Your Data

betjiili uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The following table summarises our primary data processing activities and the legal basis for each.

2.1 Promotional Communications

If you have opted in to receive promotional communications from betjiili, we may contact you via SMS or email with information about bonuses, seasonal offers (such as BPL promotions, Eid special bonuses, or T20 World Cup betting offers), and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting support@betjiili or updating your notification preferences in Account Settings. Withdrawing consent will not affect the lawfulness of any processing that took place before withdrawal.

2.2 Responsible Gaming Monitoring

betjiili takes its responsible gaming obligations seriously. We use your betting activity data, session duration records, and deposit frequency information to identify patterns that may indicate harmful gambling behaviour. Where such patterns are identified, our responsible gaming team may reach out to offer support tools including deposit limits, cooling-off periods, and self-exclusion options. This processing is carried out in your interest and in accordance with our responsible gaming obligations.

3. Data Sharing & Third Parties

betjiili does not sell your personal data to any third party. We share personal data with external parties only where it is strictly necessary for the operation of the platform, where we are legally required to do so, or where you have given explicit consent.

3.1 Service Providers

betjiili engages carefully selected service providers who process personal data on our behalf as data processors. These providers are contractually bound to process data only on our documented instructions and to maintain appropriate security standards. Categories of service provider include:

• Payment Processing Partners: bKash, Nagad, Rocket, Upay, and partner banks — receive transaction data necessary to execute deposits and withdrawals on your behalf.
• KYC & Identity Verification Providers: Receive copies of identity documents and verification data to support our age and identity verification obligations.
• Fraud Detection Services: Receive device and session data to provide risk scoring that helps protect your account from unauthorised access.
• Game Studio Partners: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised player session tokens necessary to deliver their games. These providers do not receive your full identity or financial data.
• IT Infrastructure & Hosting Providers: Provide the server infrastructure on which betjiili operates. Data is stored on secured servers with access controls and encryption at rest.
• Customer Support Platform: The software used to manage support communications may process contact data and communication history on our behalf.

3.2 Legal Disclosures

betjiili may be required to disclose personal data to governmental bodies, law enforcement agencies, or judicial authorities where we receive a lawful request, court order, or are under a legal obligation to do so. In such cases, we will disclose only the minimum data required to satisfy the legal obligation and will notify you of any such disclosure where legally permissible.

3.3 Business Transfers

In the event that betjiili undergoes a business restructuring, merger, or acquisition, personal data held about players may form part of the transferred assets. In such an event, we will notify affected players via the registered email address on their account prior to any transfer of their data to a new controlling entity, and the new controller will be required to honour the terms of this Privacy Policy.

4. Cookies & Tracking Technologies

betjiili uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform effectively, remember your preferences, and understand how players interact with our services. We do not use third-party advertising or retargeting cookies.

4.1 Types of Cookies We Use

4.2 Managing Your Cookie Preferences

You may review and update your functional and analytics cookie preferences at any time through your betjiili Account Settings. Additionally, most web browsers provide controls to block or delete cookies stored by websites you visit. Please note that disabling strictly necessary or security cookies will impair your ability to use the platform — certain features including login, deposits, and withdrawals require these cookies to function correctly.

betjiili does not honour "Do Not Track" (DNT) signals from browsers at this time, as there is no consistent industry standard for how platforms should respond to these signals. We remain committed to transparent data practices as described in this policy.

5. Data Retention

betjiili retains your personal data for as long as your account remains active and for defined periods after account closure, in order to meet legal, regulatory, and legitimate business obligations. The following retention periods apply to the main categories of data we hold:

After the applicable retention period has elapsed, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player. Anonymised, aggregated data (e.g., aggregate betting volume statistics) may be retained indefinitely for business analytics purposes, as it cannot be used to identify any individual.

6. Security of Your Personal Data

betjiili implements a layered approach to data security, combining technical controls, operational procedures, and staff training to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• TLS/SSL Encryption: All data in transit between your browser or app and betjiili servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
• Encryption at Rest: Sensitive personal data fields — including identity document data, password hashes, and financial account references — are encrypted at the database level.
• Password Security: Player passwords are stored as salted cryptographic hashes. betjiili staff cannot view your password in plain text. If you forget your password, a reset link is sent to your registered mobile number or email address.
• Two-Factor Authentication (2FA): betjiili offers SMS-based two-factor authentication for account login. Players are strongly encouraged to enable 2FA from Account Settings to add an additional layer of protection against unauthorised access.
• Access Controls: Internal access to player data is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their specific role.

6.2 Your Responsibility

While betjiili takes every reasonable technical precaution to protect your data, the security of your account also depends on actions you take. You are responsible for keeping your login credentials confidential and for ensuring that no other person has access to your registered mobile number or email account. If you believe your betjiili account has been accessed without your authorisation, contact support@betjiili immediately so that we can take protective action.

7. Your Data Rights

As a betjiili player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at support@betjiili with the subject line "Data Rights Request" and provide sufficient information to verify your identity. We will respond within a reasonable timeframe, typically within 30 days.

• Right of Access: You may request a copy of all personal data betjiili holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain profile data (such as your contact email address) directly through Account Settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where the data has been unlawfully processed. Please note that this right is subject to overriding legal obligations — for example, financial transaction records that we are required to retain for regulatory compliance cannot be deleted on request.
• Right to Restriction of Processing: You may request that betjiili restricts its processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that betjiili provides your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to betjiili processing your personal data where that processing is based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8. Policy Updates & Contact

betjiili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify active account holders via their registered email address or in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how betjiili protects your personal data. Your continued use of the platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms.

8.1 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data betjiili holds about you, please contact our support team using the details below. All privacy-related enquiries will be handled by our data management team.

• Email: support@betjiili (plain text — not a clickable link)
• Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response Time: We aim to acknowledge all privacy enquiries within 2 business days and to resolve them within 30 calendar days.

For responsible gaming concerns, deposit limit requests, or self-exclusion enquiries, please visit our Responsible Gaming page or contact support@betjiili directly. For general account questions, our FAQ page covers the most common topics raised by betjiili players in Bangladesh.